Privacy Policy

Privacy Policy

Last Updated: June 2026

This Privacy Policy describes how Neatd (accessible via www.neatd.shop), which is wholly owned, controlled, and legally operated by the corporate entity TRIFINITY Q PTY LTD, collects, uses, maintains, protects, and discloses your Personal Information when you visit our website, utilize our digital services, or execute commercial transactions through our store. We specialize in home organization and kitchen products tailored for the United States market, and we are fundamentally committed to ensuring your digital data remains private, secure, and fully compliant with globally recognized consumer privacy standards.

1. Corporate Ownership and Entity Identification

For the purposes of applicable international data protection laws, the legal Data Controller responsible for your personal information is:

Corporate Legal Name: TRIFINITY Q PTY LTD

Australian Company Number (ACN): 698 151 969

Australian Business Number (ABN): 29 698 151 969

Global D-U-N-S® Registry: 352181596

Registered Corporate Headquarters: 122 Loridan Dr, Brinsmead, QLD, 4870, Australia

Authorized Corporate Representative: NIKHIL SREE

Authorized Representative Communications Mailing Address: 61 Grove St, St Peters, NSW, 2044, Australia

Official Data Privacy Email Contact: care@neatd.shop

2. Personal Information We Collect

When you interact with www.neatd.shop, we collect specific categories of personal data necessary to establish a functional, safe, and personalized commercial experience. This information falls under three main headings:

A. Information Automatically Collected (Device and Operational Data)

When you gain entry to our website, our underlying server infrastructure automatically captures technical specifications about your node. This includes:

  • Web browser specifications (e.g., Chrome, Safari, Edge versions).
  • IP address and localized geographic timezone parameters.
  • Individual cookie identifiers, pixel tags, and network log tracking datasets.
  • Behavioral interactions, including specific landing pages viewed, internal search terms entered, and systemic site navigation durations.

B. Information Collected During Checkout (Order Information)

To successfully fulfill your orders within the United States, we collect active personal identifiers when you attempt or execute a purchase. This includes:

  • Your full legal name.
  • Accurate billing address and matching United States shipping/delivery address.
  • Payment transaction metadata (Note: We do NOT store or view raw credit card numbers or CVV codes; all transactions are routed through encrypted Shopify checkout environments compliant with PCI-DSS Level 1 specifications).
  • Electronic mail addresses (Email) and active telephone numbers for parcel dispatch updates.

C. Customer Support Information

If you communicate directly with our executive customer support desk at care@neatd.shop or via our verified telephone link (+61 489 914 089), we collect the text, attachments, structural inquiries, and correspondence histories to successfully resolve your customer concerns.

3. How We Utilize Your Personal Information

TRIFINITY Q PTY LTD utilizes the information collected from Neatd for explicit, transparent, and legally justifiable processing purposes:

  • Order Fulfillment & Execution: To package, sort, ship, track, and provide documentation for the kitchen and organizational products you purchase from our platform.
  • Risk and Fraud Screening: To evaluate incoming transactional orders against payment fraud parameters, protecting our business and our banking partners from identity theft.
  • Direct Customer Communication: To send order receipts, shipping notifications, and respond directly to customer inquiries.
  • Site Optimization: To review systemic analytics to enhance layout design, product catalogs, and server speeds for an optimal user experience.

4. Lawful Sharing of Personal Information with Third-Parties

Neatd does NOT sell, rent, or trade your personal data to malicious brokers or unauthorized vendors. We share your information exclusively with trusted corporate processors necessary to execute your contract of sale and maintain operational security:

  • Shopify Infrastructure: Our entire storefront is deployed on the Shopify engine. Shopify processes your personal details as our data processor to power our catalog, cart, and checkout services. You can inspect Shopify's data architecture via: Shopify Privacy Policy.
  • Google Analytics and Merchant Services: We integrate Google parameters to evaluate consumer behavior and cross-reference catalog synchronizations for our Google Merchant Center pipeline. You can review Google's privacy framework via: Google Privacy Policy. You can also explicitly opt out of Google Analytics monitoring here: Google Analytics Opt-out Link.
  • Logistics and Fulfillment Carriers: Your shipping details (name, US delivery address, and phone number) are securely shared with international and domestic logistics operators (including but not limited to FedEx, UPS, and DHL) to guarantee package delivery.
  • Legal Jurisdictional Compliance: We may share your personal parameters to comply with active regulations, statutory court subpoenas, search warrants, or enforceable governmental requests within the legal jurisdiction of Queensland, Australia, or federal entities governing international trade.

5. Behavioral Advertising and Consumer Choice

We may use your personal preferences to tailor digital marketing campaigns and provide targeted product updates that we believe will improve your household management. If you reside in the United States, you maintain an absolute right to opt out of targeted behavioral advertising networks via the following centralized portals managed by independent industry groups:

6. Privacy Rights for United States Residents (CCPA/CPRA Compliance)

If you are a resident of the United States—specifically including California, Virginia, Colorado, Connecticut, or Utah—you are granted clear, enforceable statutory privacy rights under frameworks such as the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). Neatd and TRIFINITY Q PTY LTD guarantee you the following options:

  • The Right to Know and Access: You have the right to request a structured, legible summary of the categories and specific pieces of personal information we have collected about you over the past 12 months.
  • The Right to Rectification / Correction: You have the right to request that we correct inaccurate, outdated, or incomplete data elements regarding your personal profile.
  • The Right to Erasure / Deletion: You have the right to demand that we permanently erase all records of your personal details from our databases, subject to certain administrative exceptions (such as maintaining tax records or satisfying active shipping liabilities).
  • The Right to Non-Discrimination: We will never deny you products, alter prices, or provide different service tiers based on your exercise of privacy choices.

To exercise any of these United States consumer privacy rights, please submit an official request to our privacy desk at care@neatd.shop with the subject header "US Consumer Privacy Request". We will verify your identity against previous purchase receipts and fulfill your request within 45 days completely free of charge.

7. International Data Transfers

Because Neatd is owned by the Australian entity TRIFINITY Q PTY LTD, please note that when you access www.neatd.shop from the United States, your data will be securely transferred across international boundaries to be processed on infrastructure networks residing in Australia and Canada (via Shopify’s global servers). We deploy standard contractual clauses and end-to-end encryption frameworks to ensure your personal data is treated with equivalent levels of protection regardless of its geographical processing location.

8. Data Retention Chronology

When you place an order through Neatd, we preserve your transaction information (excluding card details) for our internal business records to manage refunds, handle warranty requests, and satisfy statutory tax and reporting requirements under corporate law. We retain this data until you explicitly submit a deletion request to our team at care@neatd.shop.

9. Data Protection Security Architecture

We deploy high-specification organizational and technological safeguards to prevent the loss, theft, alteration, or unauthorized exposure of your personal records. All data transfers across www.neatd.shop utilize secure, encrypted Hypertext Transfer Protocol Secure (HTTPS) frameworks, and our checkout sequences are fully locked via 256-bit Secure Sockets Layer (SSL) certifications. While we utilize industry-standard measures, please acknowledge that no digital transmission or online storage framework can be mathematically guaranteed as 100% immune to malicious breach.

10. Children’s Online Privacy Protection (COPPA Compliance)

www.neatd.shop is designed and structured for adult users managing residential properties and cooking environments. We do not intentionally or knowingly target or collect personal identifying data from children under the age of 13. If you are a parent or legal guardian and discover that your minor child has provided personal information to our store, contact us immediately at care@neatd.shop so we can delete the information from our servers.

11. Updates to this Privacy Framework

We reserve the right to modify, alter, or refresh this Privacy Policy at any time to align with shifting regulatory standards, logistics protocols, or manufacturing data updates. Any changes will post instantly to this page, and the "Last Updated" timestamp will reflect the revision cycle.

12. Contacting Our Privacy Officers

For explicit clarification regarding our digital processing methods, to file a privacy complaint, or to request data modification, please contact our administrative desk through the official channels documented below:

Legal Corporate Parent Entity: TRIFINITY Q PTY LTD
Corporate Registration Identity: ACN 698 151 969 | ABN 29 698 151 969
Managing Director: NIKHIL SREE
Registered Physical Office: 122 Loridan Dr, Brinsmead, QLD, 4870, Australia
Authorized Representative Mailing Address: 61 Grove St, St Peters, NSW, 2044, Australia
Direct Support Telephone Line: +61 489 914 089
Corporate Privacy Email Vector: care@neatd.shop