Contact

Contact Us

Thank you for choosing Neatd. We are committed to providing an exceptional, reliable, and entirely transparent shopping experience for our customers across the United States. Whether you have an inquiry regarding product specifications, require real-time tracking updates for your parcel, or need structural assistance with our 30-day return framework, our corporate support team is ready to assist you.

To ensure absolute accountability and regulatory compliance, Neatd operates under strict corporate oversight. Below, you will find our direct customer communication channels, alongside our officially verified legal registration and physical governance credentials.

1. Direct Customer Support Channels

For immediate assistance with your orders, transactions, or general inquiries, please contact us directly via the verified vectors below. We do not utilize automated bots; you will always correspond with a trained internal support representative.

  • Direct Support Email: care@neatd.shop
    (Our administrative desk monitors this portal continuously. We guarantee a comprehensive response within 24 business hours.)
  • Customer Hotline: +61 489 914 089
    (Available for direct phone consultations during our stated operational hours below.)
  • Official Digital Domain: www.neatd.shop

2. Corporate Legal Entity Verification

The Neatd brand, digital storefront, and global logistics infrastructure are wholly owned, controlled, and legally administered by the registered corporate entity TRIFINITY Q PTY LTD. All state taxes, legal warranties, and billing authorizations are processed under this unified corporate umbrella.

Parent Corporate Entity: TRIFINITY Q PTY LTD

Australian Company Number (ACN): 698 151 969

Australian Business Number (ABN): 29 698 151 969

Global D-U-N-SĀ® Registry Number: 352181596

Governing Law Jurisdiction: Registered in the State of Queensland, Australia

Corporate Commencement Authority: Regulated via the Australian Securities and Investments Commission (ASIC).

3. Physical and Administrative Address Disclosures

In adherence to international fair-trading directives, we maintain transparent geographic registries. Please note the regulatory distinction between our corporate registered entity asset headquarters and our executive administrative representative mailing location:

A. Registered Corporate Headquarters (Queensland)

This is the official legal situs of our proprietary corporate structure, verified by ASIC for structural corporate taxation, manufacturing audit records, and supply chain logistics clearance:

TRIFINITY Q PTY LTD[cite: 3, 4]
122 Loridan Dr, Brinsmead, QLD, 4870, Australia[cite: 4]

B. Executive Representative Mailing Address (New South Wales)

This location serves as the authorized administrative correspondence node for our designated Managing Director, NIKHIL SREE, matching our verified civil identity credentials:

Attn: NIKHIL SREE (Corporate Director)
61 Grove St, St Peters, NSW, 2044, Australia

*Please Note: Do not return physical merchandise or damaged storage parcels to either of the legal addresses listed above without an authorized return merchandise authorization (RMA) label issued by our team. All returns must be routed through our designated localized US fulfillment hubs as explicitly outlined in our Refund Policy.*

4. Structural Operating Hours

Our centralized administrative and customer routing systems operate during the following standardized schedules:

Monday to Friday: 9:00 AM ā€“ 5:00 PM (Australian Eastern Standard Time / AEST)
Saturday and Sunday: Closed (Systemic monitoring active for critical shipping disruptions only)

For electronic communications submitted outside of regular business shifts or during observed public holidays, processing queues will automatically initialize on the immediate subsequent business morning.