Payment and Billing Policy

Payment and Billing Policy

Neatd, owned and operated by TRIFINITY Q PTY LTD, provides a fully secure, encrypted checkout infrastructure for all shoppers. All economic valuations, catalog prices, and transaction payments across our digital portal are handled exclusively in United States Dollars (USD).

1. Accepted Payment Methods

We accept a comprehensive suite of primary credit cards, debit cards, and accelerated digital payment gateways to offer a seamless checkout process:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Shop Pay
  • Apple Pay
  • Google Pay

Please note: We do NOT accept cash on delivery (COD), bank wire transfers, personal checks, or administrative money orders.

2. Transaction Security and Data Compliance

Your transactional security is our highest priority. Our store is deployed via the Shopify network, maintaining strict compliance with the Payment Card Industry Data Security Standard (PCI DSS Level 1). All personal financial details transferred during checkout are dynamically encrypted using 256-bit Secure Sockets Layer (SSL) technology. We never store, log, view, or retain your raw credit card numbers or security codes (CVV) on our corporate servers.

3. Sales Tax and Hidden Fees

  • Sales Tax: All prices displayed on our product pages are transparent. Any applicable statutory state sales taxes will be calculated dynamically based on your US shipping zip code and displayed clearly prior to checking out.
  • Hidden Surcharges: Neatd guarantees that the total amount calculated at your final checkout screen is the definitive financial obligation. You will never face downstream courier surcharges or unstated fees.

4. Billing Discrepancies and Fraud Mitigation

To safeguard our consumer base against identity theft, all orders are passed through automatic fraud screening parameters. Ensure that your billing name and address match your issuing bank card statement precisely. If a transaction is flagged or cancelled by our risk evaluation protocols, you will be notified via email immediately to resolve the alignment or use an alternative secure payment option.